Return Policy for Unopened Kits

At BioInsight DNA & Blood Services, your satisfaction is our priority. If you’ve changed your mind or no longer need your testing kit, we offer hassle-free returns for unopened kits within 30 days of purchase.

✅ Eligibility

• The kit must be unopened, unused, and in its original packaging.

• Returns must be initiated within 30 days of the purchase date.

• The security seal on the kit must be fully intact.

📦 How to Return Your Kit

1. Contact our Customer Support Team at info@bioinsight-dna-blood-services.com or call 1-877409-5855 to request a Return Authorization (RA) number.

2. Carefully repackage your kit, include the RA number, and ship it using a trackable method to the address provided by our team.

3. Once we receive and inspect your return, we’ll issue your refund.

💳 Refund Details

• Approved returns will be refunded in full, minus any original shipping costs.

• Refunds are processed to your original payment method within 7–10 business days after receipt and inspection.

• Shipping fees are non-refundable.

❗ Important Notes

• Opened or used kits cannot be returned or refunded.

• Returns requested after 30 days from the purchase date may not be accepted.

• BioInsight is not responsible for returns lost in transit without tracking.

🛠️ Received the Wrong or Damaged Kit?

If your order arrives damaged or you received the wrong product, please contact us within 7 days of delivery and we’ll make it right.

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